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Support SERVICES

Ensuring your program is a success

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STANDARD SUPPORT

To ensure your success, every user gets access to our Standard Support Plan providing online guidance, support and training.

You can call, email or use chat to ask our support team ‘How do I…?’  and we’ll tell you how, or direct you to the information you need via our comprehensive online knowledge bases, FAQs and video tutorials.


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PREMIUM SUPPORT

Our annual Premium Support plan offers you a higher level of support through direct access to your very own dedicated technical support account manager, and priority response times for a faster resolution.

Offering you a closer, more collaborative service, we get to know you and your business, holding your hand and helping you one-on-one to address your evolving organisational needs.


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Brain Bar Sessions

All new companies who join Benojo are given a training session on how to use the Benojo platform. But sometimes you need more. These 60-90 minute 1-on-1 training sessions help you get to grips with specific platform functionality, understand best practice of our technology, and get the most out of our newest features. Just pick and choose where you need support, and we’ll deliver a training session to help.


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BUREAU SERVICES

Want to do more, but don’t have the time, resources or expertise in-house? Need just an hour here, or a week there? Let us help. Our bureau service is designed to be there how, as and when you need it. Fully tailored to your needs, we can work in-house with you or external, and get to know your business, and add maturity - or simply resources - to your giving program. Bureau services put our expertise and know-how into your organisation, on your terms, and simply do it for you.


We want to hear what's holding your company back from becoming the socially responsible organisation you believe it could be.

Click on the red button and let’s help you meet your goals: